POLITIQUE DE CONFIDENTIALITÉ DE MAINTREET REAL ESTATE SÀRL.
Update of the 24/7/2018
This Privacy Policy informs you of the manner in which Mainstreet Real Estate Sarl uses and protects the information you transmit to us or that is transmitted to us when you use the site accessible from the following URL: www.mainstreet.lu
Please note that this privacy policy may be modified or at any time by Mainstreet Real Estate Sarl, in particular to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the beginning of this policy. These changes engage the user as soon as they are posted. It is therefore appropriate that the user regularly consults this privacy policy to become aware of any changes.
1. Personal data.
You can visit the Mainstreet.lu website without disclosing any personal information about you. No IP address or personal data will be collected on this occasion.
We may leak personal information from other sources when you contact us directly by phone, email or through contact forms located on our site or on third-party sites acting as intermediaries (see point 7).
The personal data we hold comes exclusively from these direct or indirect contacts and is never the result of the purchase of databases.
In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978, Mainstreet Real Estate informs you of the following:
2. Identity of the controller of the data processing.
The controller is in the presence of MAINSTREET REAL ESTATE SARL, established and having its registered office at 68, rue de Luxembourg L-8140 Bridel, registered with the Luxembourg Trade and Companies Register under number B183564, represented by its current managers in functions,
Tel : +352 20 21 00 93 Fax: +352 20 21 00 93-1
office@mainstreet.lu
3. Purposes of the processing of your personal data.
Mainstreet Real Estate may process your personal data:
3.1 To provide you with the information or services you have requested (including: sending the Newsletter or announcements regarding properties for sale or rent).
3.2 Contacting you about various events related to Mainstreet Real Estate’s business, including product updates and customer support.
3.3 To propose you properties corresponding to search criteria that you have previously communicated to us.
4. The recipients.
The sole recipient of your personal data is Mainstreet Real Estate, which uses it exclusively in the context described in point 3. Your personal data are never transmitted to third parties other than the subcontractors to which Mainstreet Real Estate must necessarily call in. the scope of his professional activity (you will find more information about them in point 10 below).
Neither Mainstreet Real Estate nor any of its subcontractors markets the personal data collected through our site or any other means of data collection.
5. Period of conservation.
Your personal data is kept by Mainstreet Real Estate only for the time corresponding to the purpose of the collection as indicated in point 3 above. It can not in any case exceed 24 months.
6. Computer rights and freedom.
You have the following rights regarding your personal information, which you can exercise by writing to us at the postal address mentioned in point 2 or by sending us an email at office@mainstreet.lu:
6.1 Right of access and communication of data.
You have the faculty to access the personal data which concern you. All you have to do is send us an email to office@mainstreet.lu in order to ask us what kind of information we have about you and how it is used.
We consider that your personal data belong to you and you can receive on written request, a file containing all the personal data that we have about you.
6.2 Droit de rectification des données.
Au titre de ce droit, la législation vous habilite à demander la rectification, la mise à jour, le verrouillage ou encore l’effacement des données vous concernant qui peuvent s’avérer inexactes, erronées, incomplètes ou obsolètes. Il vous suffit de nous envoyer un mail à office@mainstreet.lu en spécifiant votre demande.
6.3 Droit d’opposition.
Vous pouvez vous opposer à tout moment au fait que vos données personnelles soient utilisées ou stockées par Maintreet Real Estate. Il vous suffit de nous envoyer un mail à office@mainstreet.lu en nous signifiant votre demande.
Vous pouvez ainsi demander la suppression des données personnelles vous concernant, à l’exception des données stockées à des fins administratives, légales ou pour des raisons de sécurité.
7. The collection of personal data.
The collection of your personal data can be done in several ways:
7.1 Through third-party sources.
Our ads for properties for sale or for rent are published on Luxembourgish real estate portals such as Athome.lu, Immotop.lu, Wortimmo.lu, Habiter.lu …. If you are interested, most of these portals allow you to contact us via a contact form which is then sent to us. Depending on the contact form and the real estate portal, we can receive the following data:
-Last name First Name,
-Mail address,
-Phone number,
-Your message.
These data are primarily used to answer your contact request for a particular property. This data is collected by our Easy2pilot asset management and publishing platform. The data is then made available to us as a list of contacts.
7.2 Through a direct telephone contact with our agency.
We receive direct phone calls during which we can take note of some personal data about you, including name, first name, your email address and your search criteria.
This data can be used to fill in the fields of the Easy2pilot form for the property in question and for customer relationship management purposes.
7.3 Through Facebook and contests.
We organize contests through Facebook in order to promote our professional activity. Some competitions may require the need to fill out a form in which your surname, first name and your email address are collected. These data are collected through a third-party competition management platform that provides all the data collected in a listing format.
7.4 Through the contact form of our website Mainstreet.lu.
We use a contact form under the contact section of our site. The data sent to us through this form concern your surname, first name, your telephone number, your email address and your message. They reach us by email through the address office@mainstreet.lu
These data are used exclusively to respond to your request and are stored in our mailbox managed by Google. If you wish to delete your personal data, please refer to point 6.
7.5 Through an email sent to one of our email addresses.
You can send us an email for any request. Your data is used exclusively to respond to your request and are only stored in the mailbox and managed by Google. If you wish to delete your personal data, please refer to point 6.
8. Response time.
Mainstreet Real Estate Sarl undertakes to respond to your request for access, rectification, opposition or any other additional request for information within a reasonable period of time, which may not exceed one month from receipt of your request.
9. Complaint to the competent authority.
If you consider that Mainstreet Real Estate does not comply with its obligations regarding your personal data, you can make a complaint or request to the competent authority. In Luxembourg, the competent authority is the National Commission for Data Protection through the following link: https://cnpd.public.lu/fr/support/contact.html
You can also contact them at the following address:
National Commission for Data Protection
1 Rock’n’Roll Avenue L-4361 Esch-sur-Alzette
Such. : (+352) 26 10 60 -1
10. Cookies.
We do not have a cookie policy because we do not use cookies. Indeed, during your connection, our site does not ask you anything because no cookie is used on our part nor stored on your computer (see point 1)
11. The protection of your private data.
Our internal data protection policy is strict and meets high standards of professional confidentiality.
We never share your data with anyone without being legally or administratively obliged to third parties and services involved in the development of your sales, purchase or rental of real estate that we handle.
Regarding personal data collected as a result of indirect contact, we are directly dependent on data management platforms that store your data for us. You can view the privacy policies on the following links:
-Easy2pilot for the management and publication of our catalog of goods. https://easysolutions.lu/mentions-legales.html
-Campaign monitor for managing and sending our Newsletter: https://www.campaignmonitor.com/trust/
– Facebook App Contest for collecting contest game data. https://concours-app.com/privacy/
-Google G-suite for file sharing and email management: https://policies.google.com